Online Store Policies

Our online store is open 24 hours a day, 7 days a week.

Payment

We accept Visa and Mastercard.

No surcharge is added for credit card orders.

Order from Australia: Most orders will be fulfilled by Edsoft and sent by Australian Post within 24 hours if in stock. We aim to dispatch the order on the same day if in stock and before 3:00pm EST Australia.

Order from New Zealand: Most orders will be fulfilled by Edsoft and sent within 5-7 working days if in stock. We will advise you within 48 hours if stock is not available.

Postage and handling rates

Refunds

Software: Within 30 days of purchase, faulty software may be returned for a full refund for any reason provided the sealed software package has not been opened and is in a resaleable condition.

Hardware:Within 14-days of purchase, hardware may be returned for any reason. Hardware must be returned in original packaging and in a resalable condition.

All return items, must be pre-authorised and issued an authorisation number. Edsoft will not accept returns without an authorisation number. Original shipping costs are not refundable. Return shipping costs are paid by customer. We recommend all returns are shipped in a traceable manor as Edsoft is not responsible for lost on non-delivered return goods.

Pricing

Every effort has been made to ensure our online store has the most correct and up to date pricing, however Edsoft reserves the right to alter published prices due to exceptional circumstances.