Frequently Asked Questions

Q. Who can buy from Edsoft?

Q. How do I qualify as a registered customer?

Q. Do we provide a low price guarantee?

Q. I have lost my activation code or lost my license certificate - what do I do?

Q. What is the difference between a concurrent license and single license?

Q When buying Adobe, do I need to buy media sets?

Question : "Who can buy from Edsoft?"

Answer : We provide "education pricing only" for products so only customers who are qualified as an education user are allowed to purchase. If you are a school, teacher, relevant associations or a students, you are eligible to purchase from us.

Question: How do I qualify as a registered customer?

Answer  Simply click on the link "Guidelines for purchase"  click here.

Question Do we provide a low price guarantee?

Answer  Yes - however we reserve the right not to match on deliberate loss leading practices, special offers, rebate promotions and free with purchase offers.

Question : I have lost my activation code or lost my license certificate - what do I do?

Answer : Ring us immediately and we will act on it quickly. You will need to provide proof of purchase that you have acquired the software from us and then we will search our database or contact the publisher to re-issue information.

Question: What is the difference between a single license and a concurrent license ?. 

Answer: A normal single license can only be loaded on one machine at a time while a concurrent license allows you to run that many licenses at the same time on a network of computers.

Question When buying Adobe software, do I need to buy the media sets?

Answer Absolutely, when purchasing licenses it is important to also buy the hard copy media.